Scope, access, and coverage are agreed with your team.
Practical support. Defined responsibilities.
The day-to-day work
A clear queue. A useful handoff.
Define the recurring work and the evidence your team needs to review it. These building blocks become a role-specific operating plan.
Index signed service documents and approved scope summaries
Track contract dates and scheduled review reminders
Maintain site contacts and approved access instructions
Record change requests for the account owner’s decision
What comes back to your team
Work you can see and review.
Commercial account register
A working record with source references, current status, and the person responsible for the next step.
Contract review calendar
A focused view of missing inputs, unanswered questions, and items that need your decision.
Scope-change request log
A dated handoff that distinguishes completed work from pending review and unresolved exceptions.
Put the role into practice
From the first brief to the final check.
Prepare
Give the role a reliable starting point.
Provide executed agreements, approved summaries, service locations, and contact permissions. Your team should specify key dates, notice requirements, and which changes need a formal approval before the schedule is updated.
An example working day
A practical handoff
A commercial client requests an additional cleaning day for a seasonal period. The assistant logs the request and checks the current approved schedule. The account owner agrees the terms before any new recurring work is added.
Illustrative workflow, not a client case study.Review
Check the work before closing the loop.
Check dates and scope details against the authorized record. Keep proposed changes separate from signed or approved changes, and confirm that operational instructions reflect the current agreement.
Your systems, your permissions
Fit the role to your environment.
Tool familiarity is considered when defining the role. Your team approves every platform, access level, and source of truth.
JobberHousecall ProDocuSignMicrosoft 365
Platform names describe possible working environments, not endorsements or a promise of certification.
Before you start
A few useful questions.
What should we prepare for commercial contract administration?+
Provide executed agreements, approved summaries, service locations, and contact permissions. Your team should specify key dates, notice requirements, and which changes need a formal approval before the schedule is updated.
How will we know what is complete?+
Check dates and scope details against the authorized record. Keep proposed changes separate from signed or approved changes, and confirm that operational instructions reflect the current agreement.
Which decisions remain with us?+
Your authorized team negotiates terms, interprets contracts, sets prices, and approves access arrangements. The assistant tracks documents and reminders without agreeing to contractual changes.
Can the role work in our existing tools?+
We scope the role around your approved systems, including environments such as Jobber, Housecall Pro, DocuSign. Access, training, and the final tool requirements are confirmed before the role begins.